Preparation and communication
Most crisis situations are not surprising at all. Whether it’s something that “will probably never happen” or red flags that were simply missed, crisis management is a critical part of any business operation. The difference between success and failure during a crisis often comes down to preparation and communication, which need to happen before, during and after the initial crisis.
We help our clients anticipate, prepare for, and manage the unexpected, inconvenient and unpleasant. Ready at a moment’s notice to jump in and help, we’ll work with your executives, counsel your leaders, calm your employees and reassure your customers that you’re addressing the situation and returning to business as usual as soon as possible.
Anticipating and Managing Contention
Once the media finds you during a public relations crisis, it’s tough to be breaking news. So it’s imperative to mitigate challenging scenarios and position your organization as cooperative but not a focal point for further media attention. We’ll work with you to develop a crisis communications plan organized around preventive actions, preparedness actions and potential-response actions. We’ve navigated sticky crisis management situations for many clients, from attorney general investigations to pesky rumor mills. We link arms with your team to make sure you manage the situation in a way that enhances your reputation by practicing transparency and the free flow of information.
Essential Crisis Communication Resources
- Answering Tough, Touchy, Sensitive Questions and Responding to Emotional Questions
- Bad News Eradicator
- Building and Busting Trust
- Building Quality Community Relationships: A Planning Model to Gain and Maintain Public Consent
- Destructive Management Communication Behavior
- Ethics & Leadership: The Ingredients of Excellence
- Manage Your Own Destiny… or Someone Else Will: Playing the Game of Hardball PR
- Managing Crises Means Managing Victims
- Managing the Victim Dimension
- Prosecution + Persecution = Injustice? When Communication Becomes a Crime
- Rediscovering the Key Ingredient in Ethics: Integrity
- Seeking Forgiveness Precedes Rebuilding Trust
- The Ingredients of Leadership: Finding the Personal Power for Moving People and Organizations into the Future
- Trust Means the Absence of Fear
- Victim Response Strategies
- Want the Boss to Behave? Have a Plan: What the Boss Should Really Do in a Crisis